Returns & Exchanges

At Carlos Santana, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items in their original packaging. Experience our commitment to quality and style with a seamless exchange or refund process designed for your convenience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original branded packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.