Frequently Asked Questions
Everything you need to know about your Santana style journey.
What materials are used in Carlos Santana footwear and accessories?
We pride ourselves on using high-quality materials including premium leathers, sustainable synthetics, and intricate fabric detailing designed to offer both comfort and signature style.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We generally recommend ordering your standard US shoe size, but please refer to the specific fit notes for each style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.